Returns
Last updated: 10 May 2026.
Print-on-demand means no stock returns
Each UPGEARED piece is printed when you order it — there's no warehouse to return it to. For that reason we don't accept change-of-mind returns. EU consumers: print-on-demand items personalised at the time of order are exempt from the standard 14-day right of withdrawal under Directive 2011/83/EU article 16(c).
Defective or wrong items
If your piece arrives damaged, with a print defect, or in a different size from what you ordered: email hello@upgeared.co within 14 days of delivery with a photo and your order number. We reprint or refund — your choice — at no cost. We cover return shipping when applicable.
Sizing help before you order
Each product page has a size guide with chest, length, shoulder, and sleeve measurements in cm and inches. If you're unsure, email us before you order — we'd rather get the size right than process a defect claim.
Contact
Email: hello@upgeared.co. We respond within 2 business days.